My Experience

July 2025 Transition

IT Support Specalist & Computer Repair Technician

Gulf Coast Computers - Marco Island, FL

Skills:

T1/T2 Technical Support
Freshworks Ticketing System
Microsoft Office 365
Intune
Active Directory

Notable Experiences

Some highlights of my work in my first IT position:

Supported multiple business clients with technical support working with Microsoft Office 365, Intune, Active Directory, and PowerShell
Responded to and remediated compromised user accounts following a phishing attack that captured credentials and session tokens, securing access and preventing further unauthorized activity
Installed and configured wireless access points, performing Ethernet cable runs and terminations to ensure reliable network connectivity
Diagnosed and resolved hardware and software issues across desktops and laptops, performing screen replacements, storage cloning and migration, power supply replacements, and Windows troubleshooting

December 2024 Milestone

B.S. in Computer Information Systems

Graduated from Florida Gulf Coast University

Skills:

Network Security
Systems Analysis and Design
Database Administration
Web Development
Business Programming

Notable Experiences

Developed a fully functional e-commerce website for my capstone project built with HTML, CSS, JavaScript, and PHP
Designed and deployed a mobile-responsive pet grooming web application using Mendix low-code platform
Built an AI chatbot using SAP Conversational AI, integrating webhooks and external APIs to automate user interactions
Collaborated with Arthrex to support the planning and evaluation of a Global Contact Center Solution Software Selection project ensuring alignment with project scope, timeline, and business requirements

What I Learned

Network Security — curriculum aligned with Comptia Security+ certification
Database Administration — Microsoft SQL Server
Systems Analysis and Design — agile methodology
Business Programming — Python
Mobile App Development — Kotlin

These concepts have taught me some of the fundamentals of how information systems and software are designed and developed in order for a business to support business operations and drive strategic value.

February 2021 Transition

Server

Naples Yacht Club - Naples, FL

Skills:

Customer Experience
Customer Service

What I Learned

While a non-technical role, this job built a foundation of soft skills and taught me how I can build lasting relationships with people and what adds to an experience.

Enhanced interpersonal and customer service skills through hands-on interactions with members, fostering strong relationships and ensuring a personalized experience
Exceptional attention to detail, consistently remembering and adapting to member preferences to enhance their experience and exceed expectations.